Any hospice business requires a passionate and dedicated staff. When you think of hospice care, you often picture hard-working nurses at the bedside, running tests and administering care to patients. But there is much more that goes on behind the scenes of a hospice care business.
From the management to billing, and medical records to human resources, hospice care businesses have a lot to juggle. The skills required in hospice care training don’t just apply to nurses, but also extend to the staff as a whole to maintain an ethical, high-quality business. Let’s take a look at the goals of hospice care and how different hospice jobs achieve them.
What is the Big Idea of Hospice Care?
Hospice care is all about providing compassionate care to patients with terminal illness. These patients are treated for their symptoms and not their conditions, allowing them to spend the rest of their time as comfortably as possible surrounded by family and friends.
Hospice staff must have the proper education and training to serve their patients. Other skills include communication, cultural awareness, patience, interpersonal skills, flexibility, and more. It’s important that the human resources staff bring on nurses and aides that match these skills. Quality hospice care training and orientation is necessary to run a hospice care business.
Human Resources Orientation
Employee orientations are an important first impression to your hospice business. A well-planned orientation can familiarize new staff with company policies, introduce them to team members, complete paperwork and login setup, and train them on company ethics and values.
Safety and Risk Management
Risk management is a must in the health-oriented industry of hospice care. Patient safety and comfort is the most important aspect of hospice. That’s why it’s important for hospice staff to mitigate risks through filing insurance, monitoring cybersecurity, and managing incidents.
Ethics
Ethical service is at the heart of hospice care. There are four guiding principles of bioethics, including beneficence, autonomy, nonmaleficence, and justice. It is necessary that hospice staff follow these principles to ensure safe and ethical healthcare.
Medical Record Management
Most healthcare businesses use electronic medical records (EMR) systems to store patient records and data. Proper medical record management begins with the effective organization of patient records and ends with the destruction of data after a certain period of time. Numerous regulations apply to medical record management, and hospice staff must receive quality training on the ins and outs of maintaining patient records.
Corporate Policies
Every healthcare business has a set of policies and procedures that reduce risk, secure data, ensure workplace health, and more. Hospice staff should be trained in company policies to guarantee smooth day-to-day operations.
CHAP Accreditation
CHAP accreditation was created by the Community Health Accreditation Partner to recognize home healthcare businesses that meet proper industry care standards. Hospice care businesses should earn CHAP accreditation to give patients peace of mind.
There are a lot of elements that go into hospice care training, but Forte is here to help. Our consultants have the necessary expertise to train your staff in various disciplines through one-on-one exercises or full-staff in-services. Reach out to us to see how we can help your hospice care business.
